- People come to you for help — instead of assuming that, if you really knew your job, you would intuitively know they needed help, and come to them without being asked.
- Everyone immediately tells you, to the best of his ability, what his or her actual issue is.
- Everyone who asks you a question really wants to hear the answer.
- Everyone who asks you for help really wants to he helped.
- Everyone who calls you really does want his/her computer to work the very best it can.
- You and your callers agree that computer bugs and problems are bad, and should be done away with.
- When you identify viruses, spyware, unwanted popups, and crashes as "bad," and target them for elimination, the folks you help don't accuse you of being harsh and judgmental.
- Nobody who calls you is actually in love with the computer problems and misbehaviors they're experiencing.
- When you identify a computer malady you want to eradicate, nobody can wave a book or point to a Big Name who argues that it is actually the latest, greatest "thing" in computers, and should be earnestly sought after, cherished, cultivated, and spread abroad.
- Nobody who calls you for help thinks that he's hearing a little voice in his heart telling him that what you're saying is just so much smelly cheese.
- Everyone to whom you give sensible counsel will hear, heed, remember, and follow that counsel — they won't insist on "feeling an inner peace" before doing it.
Tuesday, August 24, 2010
26 Ways IT Support Differs from being a Pastor
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